Jego may gather and use information about you, including (but not limited to) information in the following categories:

(a) Identification data (e.g. name, address, telephone number, mobile number, email address);

(b) Electronic identification data (e.g. IP addresses, cookies);

(c) Information about your usage of and interaction with Jego software, products, and websites (including computer, platform, device and connection information, client performance information, error reports, device capability, bandwidth, statistics on page views, browser type and usage statistics;

(d) List of your contacts and related data (we will give you a choice as to whether you want Jego to use contact lists to discover who has installed Jego.);

(e) Traffic data (data processed for the purpose of the conveyance of communications or the billing thereof, including, but not limited to, the duration of the call, the number calling and the number called).


Our primary purpose in collecting information is to provide you with a safe, smooth, efficient, and customized experience. Jego collects and uses, or has third party service providers acting on behalf of Jego collecting and using, personal data relating to you, as permitted or necessary to:

  • provide internet communication, video sharing and other products in particular to convey the communications and videos you and others make by means of the Jego software and/or the Jego products;
  • take, process or deliver orders made via our websites, invoice you or notify you of the status of your order;
  • provide other services for you (as described when we collect the information);
  • provide you with customer support and troubleshoot problems;
  • compare information for accuracy;
  • inform you about service updates and faults;
  • request feedback or participation in on-line surveys;
  • resolve disputes;
  • verify your identity;
  • improve Jego software and websites;
  • plan and carry out Jego's marketing or promotional operations/offers and similar events;
  • offer certain free of charge Jego software, features and websites, through the support of advertising;
  • protect your and Jego’s interests, including in particular to enforce our Terms of Service and prevent and fight against fraud, (together, the Purposes).


Except as provided below, Jego will not sell, rent, trade or otherwise transfer any personal and/or traffic data or communications without your explicit permission, unless it is obliged to do so under applicable laws or by order of the competent authorities.

Jego may disclose personal information to respond to legal requirements, exercise our legal rights or defend against legal claims, to protect Jego’s interests, fight against fraud and to enforce our policies or to protect anyone's rights, property, or safety.

Jego, Jego's local partner, or the operator or company facilitating your communication may provide personal data, communications content and/or traffic data to an appropriate judicial, law enforcement or government authority lawfully requesting such information. Jego will provide reasonable assistance and information to fulfill this request and you hereby consent to such disclosure.


Your user profile is the information provided by you at registration or later which is displayed in your Jego profile in the Jego software client, in the Jego search directory and on your personal details page in your account on It may include your Jego username, full name, address, telephone and mobile numbers, gender, date of birth, country, language, “about me” page URL, and any other information that you decide to make available. You can access in order to view, correct or complete information, remove non-mandatory information; and to see the privacy settings associated with your profile information.


Jego will take appropriate organizational and technical measures to protect the personal data and traffic data provided to it or collected by it with due observance of the applicable obligations and exceptions under the relevant legislation. Your personal and traffic data can only be accessed by authorized employees.

Jego may use automated scanning within Instant Messages to identify URLs that have been previously flagged as spam, fraud, or phishing links. Jego may, in its sole discretion, block, prevent delivery of, or otherwise remove such links from any such messages.


Jego may from time to time ask you to provide information on your experiences which will be used to measure and improve quality. You are at no time under any obligation to provide any of such data. Any and all information which is voluntarily submitted in feedback forms on the website or any survey that you take part in is used for the purposes of reviewing this feedback and improving the Jego software and websites.

Jego may contact you to send you messages about faults and service issues. Further, Jego reserves the right to use email, the Jego software or SMS to notify you of any eventual claims related to your use of Jego software, the Jego websites and/or Jego products, including without limitation claims of violation of third party rights.

Jego may also use email, SMS or the Jego software to keep you up to date with news about the Jego software and Jego products that you have purchased and/or to inform you about other Jego products or other Jego related information. You can opt-out of the receipt of alerts or promotional emails by clicking the 'unsubscribe' link on the email that you receive by then following the certain instructions.

If you have registered for or use co-branded Jego products, the emails or SMS that you receive may be from our partner company, acting on Jego’s behalf.


You have the right to access and, where relevant, to amend your personal information. Some of your information may be viewed or edited online by signing into your account page on . We will respond to requests to view, correct, complete or remove your personal information within a reasonable period of time and upon verification of your identity.

Jego will use all reasonable endeavours to accommodate requests to delete personal information unless it is required to be retained by law or for lawful business purposes. 


When you use Jego on your phone, Jego may use notification services available for that phone to let you know of incoming calls, chats and other messages when you are not actively running or using the Jego application. These services may be provided by a third party. For example, messages sent to an Apple device will use Apple’s Push Notification Services.

Notification services may receive information about the caller, sender of the message and the content of the message as part of providing the service and may use the information in accordance with the terms and conditions and privacy policy for the service provider. Jego is not responsible for the data collected by third party notification services.

(Apple is a trademark of Apple Inc., registered in U.S. and other countries.)

Can this privacy policy be modified?

Jego will occasionally update this Privacy Policy to reflect changes in our software and/or products and customer feedback. When we post changes to this Privacy Policy, we will update the "last revised" date at the bottom of the Privacy Policy. If there are material changes to this Privacy Policy or in how we will use your personal information, we will notify you either by prominently posting a notice of such changes prior to implementing the change or by directly sending you a notification. You agree that your continued use of the Jego software or Jego products after notice shall constitute your acceptance of the Privacy Policy. We encourage you to periodically review this Privacy Policy to be informed of how Jego is collecting, using, and protecting your information.

Should you have any question about the Privacy Policy above, please contact our customer service via

© Jego – Last revised: July 2014